Outbound Contact Center ServicesOutbound Contact Center Services

CMX Solutions
MORE SUCCESS WITH OUR OUTBOUND SERVICES

The portfolio of the Outbound Contact Center services is very broad and includes different types of outbound contacts via phone, e-mail and social media.

The goal of the outbound contacts also differs from client to client but we are always ready to adjust and deliver what the business needs the most.

Most commonly delivered services via the Outbound Contact center are:

  • welcome calls
  • follow-up calls
  • different reminders
  • data checking and clarifications
  • promotional contacts for new services and offers.

The languages we serve include German, English, French, Italian, Spanish, Dutch, Portuguese, Turkish, Albanian, Russian and different Eastern-European languages.

Through the outbound contacts our clients work on:

• retention of the existing customers

• acquisition of new customers

• win-back customers

• increased customer satisfaction

• increased insight and available customer feedback.

RETENTION OF CURRENT CLIENTS

The existing customer base is the biggest asset that any company possess. With our outbound services we can help you in retaining as well as growing the existing customers.  The highly-professional inbound service provides the perfect foundation for performing outbound contacts with the objective of increasing the retention rate, up-selling new services, provide advices and simply be there when they need your support.

ACQUIRING NEW CLIENTS

With our outbound services we support you in the presentation and promotion of your products and services through outbound contacts delivered on high professional level.

Support of sales campaigns via different outbound channels is also something that we offer to our clients.  Our customers use our services to boost-up their sales campaigns.

WINNING CUSTOMERS BACK

With our clients we work together on winning back customers who left for different reasons.  Our efforts in the win-back process include identifying the reasons why customers left, working with the client on providing new, improved offer and convince the customer to reconsider and accept.

MEASURING CUSTOMER SATISFACTION

Determined to ensure customer satisfaction, our clients use our services to measure the satisfaction level, collect customer feedback and work towards increasing the satisfaction level.

In after-sale contacts we determine what customers like about the company, the products and services, and what can be improved. The analysis provides an overview of the customers satisfaction level  and provide insights what can be done to improve the satisfaction.

COMPETENT MARKET RESEARCH

On request we collect information for our clients within the industry, the conditions on the market concerning their products and services.

Especially when new products and services are being introduced, we work with our clients on specifying the needs and developing the communication strategy for the product on the respective market.

IF YOU HAVE SOME QUESTIONS,

feel free to contact us!

Feel free to ask us how your enterprise can be more successful with our services in the area of client-to-client interaction services, inbound and outbound contact center services and back office operations. We definitely have the right answer!