CMX Group
About us
Since the founding of the first CMX company in Germany in 2012, the CMX brand has continuously developed into a trusted BPO service provider for customer service solutions. As an owner-managed company, we operate two independent brands that benefit from the expertise, structure, and management of our shared group.
CMX brand - Contact Center Service Provider
- Onshore & Nearshore Operations: Delivering high-quality service and call center support with minimal time-zone differences, ensuring faster response times and better efficiency.
- Scalable Workforce: Access a global pool of over 1,500 customer service experts, offering unmatched flexibility and cost-effective solutions.
- 4 Nearshore + 1 Onshore Location: Strategically placed locations to serve clients with superior quality and reliability.
- 24/7, 365 Availability: Offering tailored services, day or night, in any European language, with a highly multi-skilled workforce.
- Flexible Teams: Easily scale and adjust teams to meet business demands, with industry expertise to set up all required communication channels quickly.
- Local Quality Management: Ensuring the highest standards of service and customer satisfaction with hands-on, local quality control.
- Technological Integration: Equipped to meet all your requirements by seamlessly adapting to your technologies, ensuring smooth and efficient processes.
- Omni Channel Experience and Backoffice Support: Providing customer communication across all contact channels (phone, email, chat, social media) and backoffice support, ensuring full coverage 24/7, 365 days a year.
- Seasonal & Intraday Peak Management: Expertise in handling seasonal fluctuations and intraday peaks to maintain service levels and customer satisfaction.
- Ideal for Any Business Size: We offer reliable, scalable customer service solutions tailored to SMBs, with the expertise and flexibility to support large enterprises and corporations as well.
Officehelden.de brand - Secretarial Services
- Flexible & Scalable Secretarial Services: Offered exclusively onshore and in German, with tailor-made solutions for both small and large call volumes.
- Transparent Pricing: One clear price, no minimum volume requirements, and no hidden fees. We offer unbeatable value with clear cost control.
- Always Reachable: Stay accessible to your clients, whether you're in meetings, traveling, or on vacation. Enhance customer satisfaction and your company's image.
- Personalised Call Notes: We capture all predefined details from incoming calls and forward them to you via email, ensuring you never miss an important message.
- Call Forwarding: Acting as your virtual receptionist, we route calls based on your defined criteria, filtering out sales or marketing calls.
- Employee Virtual Assistants: With a staff list from you, we can forward calls directly to individual team members, sending immediate call notes when they’re unavailable.
- Highly Trained Professionals: Our experienced call experts ensure your callers receive top-notch service and feel well taken care of.
- Variable Service Hours: Use our service at your convenience—whether permanently or for specific times, like peak hours or during your absence.
- VIP Caller Recognition: Ensure key clients, suppliers, and partners always reach you directly when urgent matters arise.
CMX in
Numbers
7 Companies with 4 nearshore sites and a diverse talent pool based in Germany and across the globe
Providing services in German, English, French, Italian and other European languages
over
16
Mio.
Customer Contacts per Year
over
10
Years
Customer Service Experience
Over
1500
Customer Service Experts Worldwide
Get in touch
Are you curious, have questions, or need more information? We are happy to assist you – please enquire through our contact form. We look forward to hearing from you!