Tailored Concepts

that Elevate Your Customer Service

 

read more

Excellent Customer Service, Tailored to Your Business.

Welcome to CMX, your full-service provider and a reliable partner in outsourcing excellence. With our passion for innovation and the expertise to match, we deliver customized support across a wide range of industries in several European languages. Whether you're looking for onshore, nearshore, or a global workforce, our unique business model offers the flexibility to meet your specific needs. 

Seeking a tailored customer support outsourcing solution? Connect with one of our experts today for a no-obligation consultation and discover how we can help you enhance your customer service experience.

Contact us

CMX in
Numbers

7 Companies with 4 nearshore sites and a diverse talent pool based in Germany and across the globe

Providing services in German, English, French, Italian and other European languages

over

16

Mio.

Customer Contacts per Year
over

10

Years

Customer Service Experience
Over

1500

Customer Service Experts Worldwide

Comprehensive, Multilingual Customer Service Solutions

for Every Need

Omni-Channel Customer Experience

We are more than a call center. We guarantee a seamless customer experience across all channels – phone, email, chat, social media, and more. Your customers are always well taken care of, anytime and anywhere.

Omni-Channel Customer Experience

Efficient Backoffice Solutions

Optimize your business processes with professional support in administration, data entry, and content management. We increase your efficiency and reduce costs.

Efficient Backoffice Solutions

Dynamic Peak Management

Scale your customer service flexibly during seasonal peaks, product launches, or emergencies. With our tailored approach, you remain efficient even during intensive periods.

Dynamic Peak Management

Secretarial Services

Benefit from flexible secretarial services: phone switchboard, call notes, appointment scheduling, and much more – we provide professional relief for your daily administrative tasks.

Secretarial Services

Consulting and Optimization in Customer Service

Through targeted training, process optimization, and tailored strategies, we enhance your customer service approach and increase customer satisfaction.

Consulting and Optimization in Customer Service

Your Benefits

Agile Customer Service Solutions

We adapt swiftly to your evolving business needs, ensuring seamless customer experiences. From daily demands to seasonal surges, our flexibility keeps your customers satisfied.

Competitive Pricing for Exceptional Service

CMX offers competitive pricing through a flexible business model that combines an onshore, nearshore, and offshore workforce, delivering top-notch service without breaking your budget.

Reliable Flexibility from Day One

CMX provides 24/7 customer service, ensuring rapid onboarding and operational support from day one. Our streamlined processes guarantee reliable, responsive services, so you can focus on your own business goals.

Leveraging a Global Network for Unmatched Flexibility & Scalability

CMX’s global network offers exceptional scalability, flexibility, and service quality, adapting to fluctuating demand with ease.

Data Protection with a Focus on GDPR Compliance

Data security is a top priority at CMX, with robust measures in place to ensure full compliance with GDPR. We customize our approach to meet your specific data protection needs.

Get in touch

Are you curious, have questions, or need more information? We are happy to assist you – please enquire through our contact form. We look forward to hearing from you!

I hereby agree that my personal data may be processed by CMX and that I may be contacted for this purpose. I can revoke this consent at any time in writing. I have read the information on data protection.