tailored service of the highest quality at our three Nearshoring locations.

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More than


Operating in






customer contacts per year

Your solution

for successful customer relations

Call Management

Call Management

Our motivated team is trained to create the greatest possible success for you and your customers through result-oriented thinking and acting. With the inbound call management and support our employees create ultimate customer satisfaction while optimizing the products and services for your customer with upselling and cross-selling, ensuring your lasting success. In total, we provide of excellent quality inbound and outbound call support in up to 13 languages.

E-Mail & Chat support

E-Mail & Chat support

Our service portfolio also includes e-mail and chat support. Together with you, we develop customized solutions that will optimally display all fields of operations to your customers. Our teams are particularly qualified for such services in order to significantly and positively influence the respective customer experience. We continuously improve the quality of our services through optimal topic leveling and, at the same time, ensure constant economic efficiency. 

Social Media

Social Media

For our clients, we screen not only Facebook and Instagram, but also Twitter, as well as numerous other platforms with comment function.  In this way we maintain permanent contact with your customers whocontact you through these channels. Our team of specialists is particularly sensitive in dealing with these requests considering the impact that social media posts can have today, both positive and negative. Upon your request, this service is available with the 24/7 option. 

Your advantage is a win-win situation


We guarantee constant high quality even in case of short-term changes. For example, we are able to provide specialists capacities through our three operational locations at short notice. We grow with your requirements. 

Attractive value-for-money ration

Based on your demands, we develop a fair and transparent offer for you. Through our Nearshoring locations, we guarantee competitive prices, enthusiastic specialists and an experienced management team.

Around the clock service, 365 days a year

Offer  your customers a constant 24/7 availability with CMX: We are here for your customers, whenever you need our services and on all channels. Needless to say that this applies also when peaks shall be handled in short term.

Young team of agents with plenty of academics

The mix is key! Our team consists mostly of young academics, as well as experienced contact center employees. We speak not only the language of our clients, but also understand in detail their particular requirements.

Failure safty

Through our three locations, we react not only flexibly to your requirements, but also guarantee failure safety through our central management at our location in Skopje, North Macedonia. 

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