As the founder and leader of our company, I began my journey in the call center industry, starting as an agent and eventually rising to the position of manager over time. This experience allowed me to understand the challenges of the industry and recognize the potential of nearshore outsourcing. I saw the strategic advantages of this model, particularly the ability to access talented professionals while maintaining proximity to our clients.

With this vision, I founded a company specializing in outsourcing solutions with a focus on nearshore locations. This enabled us to offer scalable and high-quality solutions that met the evolving needs of our clients. We promoted innovation, operational excellence, and the benefits of nearshore outsourcing, such as cultural alignment, time proximity, and cost efficiency.

Today, we lead with a forward-thinking approach to nearshore outsourcing and a strong network of experts in Germany, the EU, and worldwide. By continuously anticipating industry trends and building strategic partnerships, we offer tailored solutions that not only meet but exceed our clients' expectations.

As a People Manager, I am passionate about unlocking potential—whether it’s within individuals, teams, or entire organizations. With years of experience in shaping career paths, fostering talent, and driving systemic change, I thrive on creating environments where innovation and growth can flourish. Just as in tennis, where focus, resilience, and adaptability are key, I bring these values into my leadership style, empowering teams to navigate challenges with clarity and confidence.

I am based in Germany and bring extensive experience in the Customer Service industry, including expertise in German Nearshore operations. My global perspective, shaped by earning a Master of Business Administration in London, UK, allows me to connect strategic vision with operational excellence.

What I value most in leadership is the ability to inspire and connect—to cultivate meaningful collaborations that lead to lasting, transformative results. At CMX, we are committed to building strategies that not only meet today’s needs but also pave the way for sustainable, future-focused success.

With nearly 20 years of sales experience in the customer service industry, I began my career as a Team Assistant in Sales and have continuously developed my skills and expertise. Over this time, I have gained valuable insights into the dynamic demands of the market and actively contributed to the evolution of the industry. My professional journey has taken me to renowned customer service providers, where I acquired in-depth knowledge of delivering customer service solutions across onshore, nearshore, and offshore models. This expertise enables me to support companies in developing tailored and efficient solutions to meet their unique customer needs. Today, I am responsible for overseeing the entire sales division of the CMX Group. My focus is on presenting a united front as a strong team and prioritizing the specific needs of each customer and prospect. This approach incorporates not only strategic and operational considerations but also interpersonal dynamics, fostering sustainable and value-driven partnerships. At CMX Group, our mission is clear: to design individualized customer service solutions with expertise and dedication, driving progress for both our clients and our own team. This philosophy serves as the foundation for long-term success – for all parties involved.