Our Vision

Our vision is to become the preferred BPO service provider in global customer service by building sustainable partnerships through commitment, innovation, economic efficiency, and uncompromising quality, while continuously improving customer satisfaction. With a flexible, agile and forward-thinking approach, as well as the continuous development of our teams, we actively shape the future of customer service.

Our Mission

The mission of the CMX Solutions group is to provide world-class customer service solutions that combine quality, cost effectiveness, and reliability. Through tailored solutions and a collaborative culture, we promote the success of our clients and employees. Through innovation and flexibility, we create excellent service experiences and a positive societal impact. 

Competence and Diversity as the Foundation of Our Success

Diversity and inclusion are not only values we uphold but also key drivers of our performance and success. CMX actively promotes diversity - not only in terms of gender, ethnicity, and cultural backgrounds, but also in relation to different abilities and perspectives. We create value for our customers and employees by continuously facing future challenges. The needs of our customers and our commitment to excellence, shape our actions and mindset. We embrace new approaches and develop innovative products and services focused on sustainability and resource efficiency.

We Strive for Excellence and Innovation

We act with an entrepreneurial spirit, confidence, courage, and a strong focus on performance - always with the goal of being the best. The dedication and skills of each individual are the foundation of our success. We place great importance on the continuous development of our employees, as well as on ensuring health and safety in the workplace.

Our Core Values

• Customer-Centricity: We put our customers at the heart of everything we do. We striving to understand their needs, exceed their expectations, and deliver tailored solutions that add value. By building strong relationships and continuously improving, we ensure that their success is our success.

• Innovation & Continuous Growth: We embrace change, pursue innovation, and invest in continuous learning to stay ahead. By anticipating trends and evolving our processes, we drive efficiency and deliver cutting-edge solutions.

• Excellence & Reliability: We are committed to the highest quality standards in everything we do. Our dependable and consistent results build lasting relationships, creating trust and exceeding client expectations.

• Collaboration, Diversity & Human Touch: We foster a cooperative, inclusive, and respectful culture where empathy and meaningful personal connections drive collaboration. By valuing diverse perspectives and open communication, we ensure collective success and strengthen our ability to serve a global market.

• Adaptability & Agility: Our ability to provide onshore, nearshore, and offshore solutions enables us to remain flexible and responsive to the evolving needs of our clients and the dynamic business environment.

Responsibility to Society

We take responsibility for society and actively support sustainable development, guided by the principles of the United Nations Global Compact. CMX not only promotes sustainable business practices but also actively engages in social and environmental projects. We have established partnerships with nonprofit organizations and are committed to reducing our environmental footprint by advancing resource-efficient technologies and processes. Additionally, we affirm our commitment to the Universal Declaration of Human Rights by the United Nations.

Commitment to Compliance

The principles and values defined in our mission statement apply to all CMX employees and are binding. Any violations of these principles will lead to appropriate consequences in accordance with internal policies and legal regulations.

This Code of Conduct summarizes the core principles and rules that guide our actions and represents the standards we hold ourselves to - as well as those we expect from our business partners and stakeholders.

Adherence to all applicable laws and regulations is a fundamental principle of our commitment to responsible business conduct. We always comply with legal requirements and obligations, even when doing so may result in short-term economic disadvantages or challenges for the company or individuals. If national laws impose stricter regulations than CMX’s interna policies, national law shall take precedence.

Avoiding Conflicts of Interest

At CMX, all business decisions are made solely in the best interest of the company. Conflicts of interest arising from personal matters or othereconomic activities must be avoided wherever possible. If a conflict of interest cannot be avoided, it must be reported immediately to the responsible Compliance or HR department. It must be disclosed transparently and resolved in accordance with applicable laws, regulations, and internal policies.

Fair Competition

Our conduct in the marketplace is guided by the Compliance Commitment of our executive leadership. CMX stands for technological excellence, innovation, customer orientation, and responsible, motivated employees. These values form the basis of our reputation and long-term success in global competition. Corruption poses a threat to these foundations and will not be tolerated. We reject any form of bribery or illegal means of securing business. In case of doubt, we prefer to forgo a business opportunity or internal targets rather than violate legal regulations. Our compliance program includes comprehensive measures to ensure adherence to anti-corruption and antitrust laws, as well as relevant internal policies. Violations of these rules are not tolerated and will result in consequences for the individuals involved. All managers and employees must be aware of the significant risks a corruption incident poses to both CMX and them personally. Every employee is obligated to actively support the implementation of the CMX Compliance Program and to report potential violations. We regularly offer training and workshops to ensure that all employees are familiar with relevant compliance requirements and understand how to apply them in their daily work.

Anti-Money Laundering

CMX complies fully with all legal requirements regarding anti-money laundering and does not participate in any illegal money laundering activities. Any unusual financial transactions, especially those involving cash, that could raise suspicion of money laundering must be reported immediately to the Compliance or HR department for review.

Occupational Health and Safety

The safety and well-being of our employees are just as important to CMX as the quality of our services and the economic success of our company. Occupational safety and health protection are therefore central concerns and are considered as early as the planning phase of our operational processes. All employees actively contribute to promoting safety and health in the workplace and strictly comply with all relevant regulations. Managers are responsible for training their teams accordingly and supporting the implementation of these standards. The same safety standards apply to subcontractors working on behalf of CMX as to our own employees, and this is taken into account when selecting partner companies.

Human and Labor Rights

We respect and promote internationally recognized human rights. CMX strictly rejects all forms of forced labor and child labor and ensures that all employees are fairly and appropriately compensated. Our remuneration and associated benefits comply with at least the applicable national and local legal requirements and meet the economic standards of the respective regions. Every employee has the right to fair, respectful, and dignified treatment. We are committed to equal opportunity and promote a workplace environment characterized by respect and tolerance. Within our company, we treat all employees with courtesy, honesty, and dignity. Any form of harassment, bullying, or intimidation is unacceptable.
Personnel-related decisions, whether related to hiring or disciplinary actions, must always be made objectively and without discrimination. CMX does not tolerate any discrimination based on gender, age, ethnic origin, religion, belief, sexual orientation, disability, or any other protected characteristics under anti-discrimination laws.

Equal Treatment and Non-Discrimination

Promoting equal opportunity, trust, and mutual respect is a core value at CMX. We treat all employees equally, regardless of gender, age, skin color, ethnic origin, sexual identity, disability, religion, or belief. This applies not only to day-to-day interactions but also to fostering an open and respectful corporate culture.

Diversity and Inclusion

CMX is actively committed to promoting diversity across all areas of our organization. We are proud to be a signatory of the Diversity Charter (Charta der Vielfalt) and are dedicated to fostering an inclusive corporate culture that values the diverse backgrounds, perspectives, and talents of our employees. We recognize that everyone is unique, with different experiences, skills, and viewpoints. This diversity is one of our greatest strengths and helps us develop creative solutions and innovative ideas. An inclusive workplace means welcoming individuals with a wide range of abilities and life experiences. We view this as an asset, as people with disabilities often bring unique talents and exceptional motivation that enrich the workplace. CMX supports work-life balance by offering flexible working hours and remote work options. We regularly evaluate and improve these models to ensure a healthy and productive work environment.
Through our “Work@Home” initiative, we ensure that all employees - regardless of physical or health-related needs—have access to equal working opportunities. We are committed to fostering an inclusive work environment where every individual can reach their full potential without being hindered by external barriers.

For All Employees

• Respectful Communication: Treat all colleagues with respect, regardless of title, position, or management level. Pay particular attention to respectful and clear communication in video conferences, where the risk of misunderstandings can be higher. Use video calls when appropriate, as they provide valuable social cues that may be missing in other forms of communication.

• Avoid Offensive Behaviour: Avoid any behavior that could offend, intimidate, belittle, or humiliate others. This includes inappropriate jokes, sarcasm, ridicule, or teasing.

• Feedback Culture: Give and receive constructive feedback with a positive attitude. Effective feedback should be kind, respectful, and clear, focusing on goals and values rather than personal preferences. Feedback should always be constructive and factual, aimed at solutions and supporting individual growth. Ensure that feedback is given in a way that builds mutual trust.

• Cultural Sensitivity: Be aware that what is acceptable to you may not be acceptable to everyone else. Stay open to cultural differences and actively engage with other cultures to help foster an inclusive and respectful workplace. Avoid using slang or idioms that may not be universally understood—or explain them when language or cultural barriers are present.

• Time Zones and Work Habits: Be mindful of your colleagues’ time zones. Encourage work habits and practices that are productive for all team members, regardless of their location.

• Taking Responsibility: If you witness inappropriate behavior or poor conduct, speak up and help create a respectful, inclusive, and supportive work environment. If someone addresses your behavior, listen openly and be willing to grow and improve.

For Management

• Equality Across All Areas: Ensure that recruitment, compensation, and promotion decisions are made without discrimination. Actively work to guarantee equal opportunities and prevent all forms of discrimination.

• Responsibility for Diversity and Inclusion: As a leader, you are personally responsible for advancing equality, diversity, and inclusion. This includes conducting regular compensation reviews, identifying and addressing gender pay gaps, and promoting female and diverse talent.

• Promoting Well-being: Invest in the physical, mental, and emotional well- being of your employees through ongoing education and inclusion initiatives. Strive to create a healthy, inclusive work environment where all individuals can thrive.

• Encouraging Flexible Work Arrangements: Advocate for transparent and collaborative discussions around flexible work arrangements that accommodate the diverse needs of employees. This not only enhances well-being but also boosts employee productivity and engagement. 

• Responsible Team Conduct: Encourage behaviors that reflect diversity and inclusion, and ensure that exclusionary behaviors—such as rudeness, bullying, or violence—are not tolerated. Be a role model for inclusive behavior and respectful communication.

Flexible Work Models

We support the concept of flexible work arrangements and offer employees the freedom to choose their place and time of work based on their personal needs and life circumstances. The work@home model enables employees to improve their work-life balance while also contributing to environmental protection by eliminating the need for daily commuting.

Sustainable Environmental and Climate Protection

CMX is actively committed to protecting the environment and climate bypromoting initiatives that significantly reduce CO₂ emissions. One example is our work@home concept, which helps avoid long commutes and lowers the carbon footprint of our employees. Environmental protection is considered from the very beginning of new project development, with a strong focus on the sustainable use of resources such as IT equipment to make a lasting contribution to environmental sustainability. All employees are encouraged to contribute positively to environmental and climate protection through their individual behavior.
Our goal is to create a positive impact on climate protection through our products and services - not only internally, but also for our customers.

Balancing Family and Career in a Connected World

As a family friendly company, we invest in making it easier for employees to balance work and family life. We view internationality as a bridge between home and the wider world and are committed to providing a supportive, respectful, and flexible working environment. With flexible working hours and the option to work remotely, we support our employees in meeting their professional responsibilities alongside family obligations. Our goal is to create a workplace culture built on mutual support, respect, and meaningful connection.

Donations and Social Engagement

CMX is actively involved in social responsibility through donations and various community engagement initiatives. These efforts align with our corporate objectives and social values. Our commitment aims to make a positive contribution to society while ensuring that all initiatives are consistent with the company’s ethical standards and values.

Public Conduct and Communication

We respect the right to freedom of expression and protect the personal rights and privacy of our employees. However, all CMX employees should be aware that they may be perceived as representatives of the company even in private contexts. This is especially important in communication with the public and the media, where preserving CMX’s reputation and public image is essential. Private opinions should not be associated with one’s role or position at CMX.

Acceptance of Assignments

Our ethical standards guide us in selecting and accepting business assignments. We only accept projects that align with the skills and integrity of our employees and that do not promote the exploitation of vulnerable individuals or unethical practices. Our decisions are guided by a strong moral compass, ensuring that our actions are always in line with CMX’s values and that the dignity of those involved is respected.

Reporting

CMX is built on the core values of reliability, honesty, credibility, and integrity. We place great importance on transparent, truthful, and timely reporting and communication across all business activities. This communication is directed toward management, employees, customers, business partners, the public, and government authorities. Each employee is responsible for ensuring that internal and external reports, records, and other corporate documentation are prepared completely, accurately, and in accordance with applicable legal requirements and internal standards.

Confidential Company Information

The protection of all confidential information and corporate data is a top priority at CMX. Employees are required to maintain confidentiality in accordance with internal policies. We take all necessary measures to ensure that confidential data is protected from unauthorized access or disclosure to uninvolved colleagues or third parties. This applies to both internal information and data received from external partners or clients. All employees must handle and safeguard confidential information in compliance with the defined policies and procedures.

Data Protection and Information Security

The protection of personal data - especially that of our employees, clients, and suppliers - is of central importance at CMX. All employees must ensure that digital data is securely stored and processed, and that no unauthorized access or data misuse occurs. Personal data may only be collected or processed with a clear legal basis or with the explicit consent of the individual concerned. All employees are required to comply with applicable data protection regulations and security policies. Further details about CMX’s specific data protection and information security standards are available in our Privacy Policy, which can be provided upon request.

Protection of Company Property

CMX safeguards both tangible and intangible company assets, including intellectual property, which represents a competitive advantage for the organization. CMX’s intellectual property is an asset and must be protected from unauthorized access or misuse by third parties. Company resources whether physical or digital must be used solely for business purposes and not for private use, unless explicitly authorized.
All employees are responsible for using company resources appropriately and sustainably. This includes the careful planning and execution of business travel, always maintaining a reasonable balance between travel purpose, time, and cost considerations.

Implementation and Points of Contact

The CMX Group and its affiliated companies actively promote awareness of the principles and rules outlined in this Code of Conduct and ensure that all employees are familiar with the relevant policies and agreements. Managers have a special responsibility to act as role models and consistently uphold the ethical principles of the Code. They are the primary point of contact for questions about implementing and interpreting the rules and must ensure that all employees understand and apply the Code of Conduct in their daily work.
Leaders are also responsible for identifying and preventing unacceptable behavior and for taking appropriate action to avoid rule violations within their area of responsibility. Open, honest, and respectful communication between employees and management is essential for building trust and ensuring the company’s success.
For further questions about the Code of Conduct, or to report potential violations of laws or internal policies, employees and external parties (e.g., customers, suppliers) can contact the dedicated email address: compliance@cmx-solutions.com. All reports are treated confidentially, and privacy is fully protected. Whistleblowers are safeguarded against any negative consequences and shall not face retaliation for submitting a report.