At CMX, we ensure your brand is present across all contact channels — anytime and anywhere. Whether by phone, email, chat, social media, or messaging apps, our proven omni-channel approach creates a consistent customer experience that delights your customers and builds long-term loyalty to your brand.

Our service portfolio includes:

• 1st & 2nd Level Customer Service
• Inbound and Outbound Telephony Service
• Order Management
• Product Consulting
• Complaint Management
• Returns Management
• Cross- & Up-Selling

By choosing CMX, you invest in excellent customer service, precise KPIs, reliable SLAs, and exceptional Net Promoter Scores. Our goal is to not only satisfy your customers but to exceed their expectations, making your brand even more successful.

As experts in backoffice support, we help your company operate more efficiently, productively, and cost-effectively. Our dedicated team of skilled professionals handles a variety of administrative and backoffice tasks with the utmost precision, exceptional speed, and a keen eye for detail. This allows you to focus on what truly matters: the growth and success of your business.

Our backoffice services include:

• Administration
• Data Entry and Maintenance
• Data Research
• Document Verification
• Content Management
• And much more

With CMX, you optimize your backoffice processes, reduce operational costs, and gain a crucial competitive edge. Our high-quality, reliable solutions deliver results — more efficiently, flexibly, and faster than the competition.

With our tailored peak management services, we ensure your business remains efficient and flexible even during significant volume fluctuations and short-term customer service demands. Whether seasonal peaks, product launches, or unforeseen emergencies, we offer flawless scaling of your customer service through a balanced combination of experienced professionals, flexible freelancers, and proven processes and tools.

Our peak management services include:

• Seasonal Peak Management for planned high-demand periods
• Intraday Peak Management for reactive management during daily operations
• Emergency Management for unforeseen challenges

With CMX as your partner, you secure a reliable, scalable customer service solution that adapts to your business requirements. Our expertise ensures that even during your busiest times, you maintain — or even exceed — your performance levels.

Our telephony services provide perfect support for companies of all sizes. With our experienced team acting as a direct extension of your organization, we offer tailored and reliable solutions that are precisely aligned with your needs. Whether you require permanent relief or short-term assistance, we ensure that your administrative tasks are completed with the highest precision and care.

Our service portfolio includes:

• Call Center Support – We represent your company with professionalism.
• Free Call Notes – No important call goes unnoticed.
• Call Forwarding – Efficient connections to the right contacts.
• Appointment Scheduling – Organized and reliable for your customers.
• Bookings – From meetings to travel, we handle it all.
• 24/7 Availability, 365 Days a Year – Always available for you and your customers.

With CMX, you enjoy greater flexibility and gain valuable time to focus on what truly matters: the growth and success of your business. Discover how we can optimize your internal processes and delight your customers — we are here whenever you need us!

At CMX, we understand that excellent customer service is the key to long-term business success. With our extensive experience, we support your company in optimizing your customer service processes and developing tailored customer service solutions that elevate your customer experience to new heights. Whether you want to shorten response times, strengthen customer retention, or make your teams even more successful — CMX is your trusted partner.

Our expertise for your success includes:

• Development of Modern Customer Experience Concepts – Tailored to your industry and target audience
• Training and Development – For internal and external teams to ensure top-tier customer service
• Quality Management and Performance Analysis – Ensuring measurable results and continuous improvement
• Business Process Modeling – Increasing efficiency and optimizing workflows
• Support with Tendering – Expert guidance for successful outcomes

With CMX, you benefit from hands-on consulting, innovative concepts, and proven solutions that not only increase customer satisfaction but also sustainably strengthen your brand. Let’s make a difference together and elevate your customer service to the next level!