Our motivated team is trained to create the greatest possible success for you and your customers through result-oriented thinking and performance. With the inbound call management and support our employees create ultimate customer satisfaction while optimizing the products and services for your customer with upselling and cross-selling, ensuring your lasting success. In total, we provide of excellent quality inbound and outbound call support in up to 13 languages enabling you to grow outside of the borders of the German-speaking markets.
In the outbound field, we actively approach your customers for arrangement of dates or information. You want to conduct a survey? We develop with you the optimal questions in order to produce the best results. We are experienced in terms of measuring customer satisfaction through customer calls and even in case of difficult topics, we make sure that your customer remembers the conversation as a pleasent experiance.
In case your customers’ issues cannot be processed conclusively, we also offer you a 2nd level support, aiming at generating of the best possible customer experience. The back office is the defined interface for commissioning of technicians, processing of clarification cases and primarily a contact person if individual customer solutions are required, aiming at conclusive and all-comprising clarification of your customers’ issues.