E-mail and chat processing
By applying our experience gained in various projects, together with you we will develop overall solutions that will optimally reflect all services for your customers. Prior to that, we will discuss with you your requirements in order to develop customized implementation (e.g. maximal amount of parallel text chats per agent) and qualify our employees. As an example, for each project we are deciding which of our agents are most adequate for written communication.
Through an optimum topic level control (e.g. through prioritizing after the first and second level) we continously improve the quality at stable cost effectiveness in the team. Our goal is: as of the start of the project, we want to create and firmly establish positive customer experience for your brand through goal-oriented addressing.